Terms and Conditions

All products purchased from this website are sold, but not necessarily shipped from:

LouiseM Studio
Pod P1a, 20-28 Carrington Road
(access via 143 Renwick Street)

ABN: 77 646 905 861

With any purchase you automatically accept the following conditions:

Product Images

Pictures are indicative only, the actual product delivered to you will vary slightly due to the hand made nature of LouiseM Studio’s ceramics. Blend and watercolour products have the most obvious variance due to the way they are made, with the vases also having completely unique hand carved patterns. Contact us if you would like to see a picture of the exact items we have in stock of a particular product variant.


We accept the following credit cards: Visa and MasterCard. We also take payments through PayPal. We use an encrypted and secure SSL connection and only PayPal can read your information. Neither our company nor any others will be able to read or retract your data.

Return & exchange policy

You have the right to regret your purchase within 14 days and then 14 days to return your goods. All returns are at your own expense.

The returned goods can be returned as used – the definition of “used” is regarded as the way it could be used in a regular store before buying. If the product is used then a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer. No returned broken goods are accepted.

Please click here for more information on shipping and returning.

Please wrap and pack very carefully to be sure your returned items are not damaged during shipping.


Something wrong with your product?

Australian Consumer Law apply to purchases.
When you shop at www.louisemstudio.com you have a 24-month warranty. This means that if the product has a manufacturing defect that effects the use of the product you can either get it repaired or replaced, refunded or a reduction in price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I file a complaint?

You must complain within “reasonable time” after you have discovered the defect in the product. If you complain within two months after the defect is discovered, the claim is always timely. If the complaint is justified we will refund your (reasonable) shipping costs.
The product should be sent to:

LouiseM Studio
Pod P1a, 20-28 Carrington Road
(access via 143 Renwick Street)

When you return the product, please state what the problem is as detailed as possible.
Note that we only accept returned parcels to our studio at the above address. We do not receive packages sent as Cash On Delivery or similar ways to send stuff.

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.


Please refer to our Shipping & Returns page.


Please refer to our Privacy Policy